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Several Open Books

Here you will find important materials for your work. 

Please choose a topic to start. 

Studying

01

Materials to read 

Project Name

  • The main topics the workers contact about

  • Important links

  • Contact details that are important to know

  • Learning platforms and games for remembering

02

How to open new inquiries or working with already existing ones?

  • Questions to ask based on the topic of the inquiry

  • Explanation video for online forms

  • Explanation video for the Salesforce system

Project Name

Hotline Consultant
Caregiver holding elderly hands

03

Important updates

Project Name

  • Updates from the Call Center Managers regarding the work processes 

04

Previous meetings

Project Name

  • Recordings of the learning meetings organized for the Call Center Team

Man with Potatoes
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